Support

We are here to help!

Our experienced and trained product care specialist are here to assist you.service-support

Using your exact requirements, specifications, and examples, we will help you come up with creative printable gifts solutions that suit any and all needs.

1.Live support

The time zone of us is GTM+8. At our work time (9am-6pm), you can call us on the phone to chat with us. The phone number is 0086-0769 88762006

2. Email support

If you have a long story to tell us and would like to send us an email, you can email us at info@avatargifts.com. Our staff will reply you as soon as possible within 6 hours.

3. Messager support

If the phone line is hot and you can’t talk to, you can leave your message to our live messager:

Whatsapp: +86 18676973068

Skype: info@avatargifts.com

Frequently Asked Questions

Avatar Gifts understands that sometimes you just have a simple question that need be answered by the web site but isn’t. Realizing this, we have tried to put together some of the most frequent questions we get from our customers. If your question isn’t answered here you can always skype or whatsapp us and one of our sales associates will be happy to help you.

How soon can I get a price quote?

For most projects, once we know the product style, dimensions, technicals including caliper, printing requirements and quantity, we can provide you with a price quote within 24 hours.

Can I get a sample before mass order proceed?

We are glad to send you samples on some stock items. A nominal shipping charge, however, will apply. Certain items are excluded from our sample program. Samples based on your artwork and technical need, are available, but will include a fee for the sample plus estimated shipping costs. The sample making usually takes a week.

Is there a minimum order requirement?

Due to the high machine setup cost and shipping freight, we do not accept a very small orders. Our minium order quantity is 500 pcs depends on value volume of order. It is recommended for you to order a 20”GP or 40”HC to reduce the unit price and shipping cost.

How do I know I can trust ordering from you?

Avatargifts.com has been in business since 2004, worked with lots of great customers and famous brand like Lifeguard(Brand: Kate Spade, Bando etc), Mica Decorations, MiniUSA etc. also qualified by them, we keep our credit and commit to bringing our customers 100% satisfaction.

Can you help the design giftbox for us? Yes!

Yes. We have a professional team having rich experience in gift box design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect gift boxes. It does not matter if you do not have someone to complete files. Send us high resolution images, your Logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.

What is your terms of delivery?

We accept FOB, , CIF, DDP etc depends on which port delivery to. You can choose the one which is the most convenient or cost effective for you.

How long will it take to receive my products?

As a general rule, it will take 2 weeks for us to produce your custom designed and printed products after payment and proofs are confirmed. For rush order, please contact us for detail.